Meet Our Team

Sarah Linskey, Au.D.

Doctor of Audiology

Dr. Sarah Kashi Linskey is a licensed Doctor of Audiology proudly serving patients in both Groton and Marlborough, MA. She is passionate about helping individuals of all ages achieve better hearing health through personalized, compassionate care. With a strong focus on diagnostic precision and patient education, Dr. Linskey creates tailored treatment plans that address each patient’s unique hearing needs.

Her clinical expertise includes comprehensive hearing evaluations, hearing aid fittings with the latest technology, tinnitus management, and ongoing audiological support. Known for her approachable manner and dedication to patient success, Dr. Linskey takes pride in building long-term relationships and making a positive impact on her patients’ quality of life.

Sarah Linskey, Au.D.

Education & Training

  • Bachelor of Science in Communication Disorders – University of Massachusetts Amherst, 2005
  • Doctorate in Audiology (Au.D.) – Northeastern University, 2009
  • Licensed Audiologist in Massachusetts and New Hampshire
  • Member of the American Speech-Language-Hearing Association (ASHA)

Nashoba Valley Hearing Team

Four women stand on a wooden deck in front of a scenic green field with trees, smiling at the camera on a sunny day. They are dressed in summer clothing.

Lois Pitman

Operations Manager, All Locations

Lois Pitman

Lois plays a crucial role in ensuring the smooth and efficient functioning of the practices in Groton and Marlborough. This includes overseeing all aspects of patient care coordination, from diagnostic audiology assessments to hearing aid fittings. Lois liaises with audiologists to create seamless schedules and manage patient appointments, thereby minimizing wait times and enhancing the patient experience. Her role also entails handling administrative tasks, such as managing billing procedures, coordinating with insurance providers, and maintaining electronic health records to ensure compliance with health regulations.

In addition to her behind-the-scenes responsibilities, Lois interacts directly with patients to provide personalized support and guidance throughout their journey to improved hearing. This includes educating patients about the diagnostic process, discussing test results, and explaining the benefits and operation of various hearing aid options. By addressing patient inquiries and concerns, she plays a pivotal role in building trust and confidence between patients and the clinic. Her focus on patient-centered care and operational efficiency ultimately contributes to better health outcomes and satisfaction for individuals seeking auditory health services. Through ongoing staff training and process improvements, Lois continuously enhances service quality and upholds the clinic’s reputation for excellence in hearing health care.

Heidi Tierney

Office Administrator - Marlborough

Heidi Tierney

As the Office Administrator for Marlborough office, Heidi’s role encompasses a variety of tasks that are essential to maintaining a welcoming and efficient environment for both patients and staff. A significant aspect of the job involves managing the clinic’s scheduling system, ensuring that appointments are booked smoothly and efficiently to accommodate the needs of patients seeking diagnostic audiology services and hearing aid fittings. This requires excellent organizational skills and the ability to coordinate effectively with audiologists to prevent scheduling conflicts and reduce patient wait times. Additionally, the front office staff serves as the first point of contact for patients, enhancing their experience with friendly and professional customer service.

Beyond scheduling, the front office staff also addresses issues related to hearing aid repairs. This involves troubleshooting basic problems and coordinating with repair technicians to ensure devices are functioning properly and returned to patients without unnecessary delay. Moreover, maintaining a clean and organized office space is a vital part of the role, as it contributes to the overall impression of the clinic and ensures a hygienic environment for patients and staff. By balancing these various responsibilities, the front office staff plays a key role in the smooth operation of the clinic, supporting the clinic’s mission to provide excellent auditory care and customer service.

Patti Tegan

Insurance Billing & Collections

Patti Tegan

Patti is Nashoba Valley Hearing’s Insurance Billing and Collections Manager overseeing all aspects of billing, claims processing, and collections to ensure the clinic maintains healthy cash flow. She handles the submission of insurance claims, verify patient insurance information, and ensure that all documentation meets payer requirements. Their role also involves staying current with insurance policies and industry regulations to ensure compliance and optimize reimbursement processes.

In addition to managing billing operations, Patti works to resolve any billing disputes or patient inquiries related to insurance charges. She often collaborates with insurance companies, patients, and internal staff to clarify coverage details and ensure accurate billing. By streamlining collection procedures and implementing efficient processes, she helps minimize financial barriers for patients while maximizing revenue for the clinic. Through these efforts, the insurance billing and collections manager plays a vital role in maintaining the clinic’s financial health and supporting its ability to continue providing quality audiology care.